Enterprise Account Manager - Remote

Overview

We are looking for an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

In Short

• Proactively develop new opportunities in the assigned portfolio and find new ways to upsell and cross-sell
• Build and maintain strong, long-lasting client relationships
• Measured on added ARR on a quarterly basis
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collaborate with other supporting functions in the organization (CSM, Renewal Managers, etc.) to identify and create opportunities, maintain and improve the adoption of the account and ensure client renewal and retention
• Serve as the lead point of contact for all commercial matters related to their assigned accounts
• Assist with challenging client requests or issue escalations as needed

Requirements

• At least 3+ years of experience in account management within a SaaS company - MUST
• Proven track record of meeting and/or exceeding sales targets and quotas - MUST
• Proficient in English - MUST
• Experience selling multi-product solution - advantage
• Successfully sold into the Benelux market - advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt to changes within a fast-paced environment
• Customer-centric & goal-oriented
• Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment

Benefits

• Tech forward territory with growth potential
• Opportunity to manage a book of business with significant revenue
• Collaboration with various teams to support account success
• Access to a diverse portfolio of clients
• Dynamic work environment