Strategic Customer Engagement Manager - Remote

Posted 16 weeks ago

Sales / Business

Full Time

United States

$100,000 - $128,000/year

Artificial Intelligence

Overview

The Strategic Customer Engagement Manager is responsible for developing and executing high-impact customer engagement strategies, with a focus on managing customer advisory boards (CABs), executive sponsorship programs, and strategic product engagements. This role is crucial in fostering strong relationships with key customers, gathering valuable insights, and driving product innovation.

In Short

Establish and oversee CABs, including member selection, meeting planning, and execution
Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy
Analyze and report CAB insights to inform product development decisions
Develop and maintain an executive sponsorship program, pairing senior executives with key accounts
Ensure executive sponsors understand their role and are equipped to enhance customer relationships
Coordinate and track executive-customer interactions and measure program effectiveness
Organize product feedback sessions, beta testing, and early access programs with CAB members
Coordinate product roadmap presentations and discussions with key customers
Define program objectives, metrics, and success criteria for CABs and executive sponsorship initiatives
Continuously improve program effectiveness and measure impact on business goals

Requirements

Bachelor's degree in Product management, Business, Marketing, or related field
5+ years of experience in customer engagement, product management, or similar roles
Strong understanding of B2B customer relationships and enterprise software industry
Excellent communication and interpersonal skills, with the ability to interact effectively with C-level executives
Proven track record of developing successful customer engagement programs
Experience with CRM software and data analysis tools
Strong project management and organizational skills

Benefits

Comprehensive medical, accidental, and life insurance
Weekly wellness sessions to support your physical and mental well-being
A generous paid time off policy

ABBYY

ABBYY is a global technology company with over 30 years of experience, specializing in intelligent automation solutions that transform how enterprises manage and utilize their data. With a commitment to innovation and excellence, ABBYY leverages advanced technologies such as Machine Learning, Natural Language Processing, and Computer Vision to create market-leading products, including a low-code/no-code Intelligent Document Processing platform. The company values respect, transparency, and simplicity, fostering a supportive and flexible work environment for its diverse team of over 800 colleagues across 15 countries. Trusted by more than 10,000 customers, including Fortune 500 companies, ABBYY is recognized for its leadership in the industry by top analyst firms.

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