Strategic Customer Engagement Manager - Remote

Overview

The Strategic Customer Engagement Manager is responsible for developing and executing high-impact customer engagement strategies, with a focus on managing customer advisory boards (CABs), executive sponsorship programs, and strategic product engagements. This role is crucial in fostering strong relationships with key customers, gathering valuable insights, and driving product innovation.

In Short

• Establish and oversee CABs, including member selection, meeting planning, and execution
• Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy
• Analyze and report CAB insights to inform product development decisions
• Develop and maintain an executive sponsorship program, pairing senior executives with key accounts
• Ensure executive sponsors understand their role and are equipped to enhance customer relationships
• Coordinate and track executive-customer interactions and measure program effectiveness
• Organize product feedback sessions, beta testing, and early access programs with CAB members
• Coordinate product roadmap presentations and discussions with key customers
• Define program objectives, metrics, and success criteria for CABs and executive sponsorship initiatives
• Continuously improve program effectiveness and measure impact on business goals

Requirements

• Bachelor's degree in Product management, Business, Marketing, or related field
• 5+ years of experience in customer engagement, product management, or similar roles
• Strong understanding of B2B customer relationships and enterprise software industry
• Excellent communication and interpersonal skills, with the ability to interact effectively with C-level executives
• Proven track record of developing successful customer engagement programs
• Experience with CRM software and data analysis tools
• Strong project management and organizational skills

Benefits

• Comprehensive medical, accidental, and life insurance
• Weekly wellness sessions to support your physical and mental well-being
• A generous paid time off policy