Customer Engagement Manager - Remote

Overview

As a Customer Engagement Manager at Digital Science, you will support enterprise customers in leveraging ReadCube to enhance their research management.

In Short

• Develop deep knowledge of ReadCube and customer needs.
• Support implementations and deliver engaging web-based training.
• Act as the first line contact for customer inquiries.
• Provide strong written documentation for user communications.
• Promote the latest features and ensure customer utilization.
• Support various user-facing activities with internal teams.
• Identify client challenges and develop proactive solutions.
• Collaborate with Sales on renewal forecasts and up-sell strategies.

Requirements

• Excellent communication skills with stakeholders.
• Self-starter, organized, and proactive in fast-paced environments.
• Patient and empathetic under pressure.
• Passionate advocate for customers.
• Experience teaching technical products and troubleshooting.
• Understanding of enterprise software implementations.
• 2+ years in Customer Success or Support in B2B software.

Benefits

• Support for innovative businesses and technologies.
• Commitment to open, collaborative, and inclusive research.
• Equal opportunity employer.