Senior Customer Engagement Manager - Remote

Overview

The Senior Customer Engagement Manager at ServiceNow is responsible for managing key internal and external initiatives to add significant value to customers and help the organization innovate.

In Short

• Manage cross-functional projects and teams.
• Provide updates to customers and internal teams.
• Navigate project phases and cross-functional teams.
• Initiate strategic initiatives impacting project direction.
• Develop and present value propositions to customers.

Requirements

• Experience integrating AI into work processes.
• 10+ years in high-tech/SaaS industry.
• 5+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management experience.
• Excellent documentation and presentation skills.
• Experience with analytics and KPIs.
• Strong negotiation and persuasion skills.
• Ability to communicate abstract ideas clearly.
• Fluent in French and English preferred.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Flexible work arrangements.
• Supportive team culture.
• Access to innovative projects.