Senior Project Manager - Customer Engagement - Remote

Overview

The Sr Project Manager role within Granicus’ GovQA product family focuses on transforming the public records experience for customers, ensuring successful project rollouts and client satisfaction.

In Short

• Key member of the Implementation Services team.
• Expert in project rollout and customer engagement.
• Provides project plans and oversight from kick-off.
• Facilitates discovery and requirements gathering.
• Ensures client training for effective system utilization.
• Helps customers update processes and challenge the status quo.
• Acts as a trusted advisor to clients.
• Focuses on achieving strategic objectives for customers.
• Works closely with government agencies and constituents.
• Part of a mission-driven company in the Govtech industry.

Requirements

• Experience in project management.
• Strong consultative skills.
• Ability to manage client relationships effectively.
• Knowledge of public records processes.
• Experience in training and enabling clients.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with cloud-based solutions.
• Proven track record of successful project delivery.
• Passion for customer service and community engagement.

Benefits

• Opportunity to work in a mission-driven company.
• Engagement with diverse government agencies.
• Supportive work environment focused on growth.
• Access to comprehensive cloud-based solutions.
• Recognition as a top company in the GovTech sector.
• Potential for career advancement within the organization.
• Work with a team dedicated to meaningful change.
• Flexible work arrangements.
• Professional development opportunities.
• Contribute to improving public service delivery.