Customer Engagement Manager - Remote

Overview

As a Customer Engagement Manager at Digital Science, you will support academic customers in leveraging our solutions to enhance their research processes.

In Short

• Support academic customers with Digital Science solutions.
• Lead training and engagement initiatives.
• Promote new features and best practices.
• Capture user feedback for continuous improvement.
• Collaborate with Support, Product, and Sales teams.
• Provide strong written documentation for user communications.
• Identify client challenges and develop proactive solutions.
• Align with Sales on renewal forecasts and upsell strategies.
• Engage with a range of stakeholders effectively.
• Work in a fast-paced, remotely distributed environment.

Requirements

• Excellent communication skills.
• Organized, autonomous, and proactive.
• Patient and empathetic under pressure.
• Experience in teaching technical products.
• Understanding of enterprise software implementations.
• 3+ years in Customer Success or Support in B2B software.
• Optional: Experience in Academic organizations.

Benefits

• Supportive and innovative work environment.
• Focus on collaboration and inclusivity.
• Equal opportunity employer.
• Commitment to employee well-being.