Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success by leveraging their understanding of workforce management processes.

In Short

• Develop and execute customer success plans based on desired business outcomes.
• Ensure maximum value from Connecteam investment and usage of licenses.
• Consult with customers to solve problems and achieve goals.
• Analyze data to track customer progress and identify areas for improvement.
• Stay updated on industry trends and best practices.
• Collaborate with other departments to ensure customer success.
• Create new use cases/success stories with customers.
• Resolve escalated client issues quickly.

Requirements

• 2 years of experience in B2B SaaS is a must.
• Customer-facing experience.
• Excellent written and verbal communication skills.
• Creative, energetic, and entrepreneurial self-starter.
• Experience helping customers see the value of purchased products.
• Ability to build relationships with senior stakeholders.
• Team player who enjoys feedback and collaboration.
• Experience in a global team is an advantage.

Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation and sick days.
• 401(k) plan.
• Flexible working environment.