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Enterprise Customer Success Manager - Remote

Posted Yesterday
Sales / Business
Full Time
USA
100000 - 140000/year

Overview

The Enterprise Customer Success Manager at Connecteam is responsible for overseeing high-value Enterprise and Strategic customers in the US, ensuring client retention and expansion through a consultative and data-driven approach.

In Short

  • Develop and execute strategic success plans for customer retention.
  • Build relationships with C-level executives and IT teams.
  • Partner with customers to implement best practices.
  • Identify expansion opportunities and collaborate with Sales.
  • Leverage analytics for proactive decision-making.
  • Promote customer success stories with Marketing.
  • Manage escalations and resolve challenges.
  • Stay updated on industry trends and best practices.

Requirements

  • 3+ years of B2B SaaS experience in Customer Success or similar role.
  • Experience managing Enterprise accounts with ACV of $100K+.
  • Ability to engage and influence senior executives.
  • Proven track record of driving customer expansion.
  • Expertise in digital transformation and change management.
  • Excellent communication skills.
  • Analytical mindset with experience in data-driven decision-making.
  • Ability to work in a fast-paced environment.
  • Experience collaborating with global teams.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k).
  • Competitive salary range of $100,000 - $140,000.

Connecteam

Connecteam

Connecteam is a Tel Aviv-based startup dedicated to transforming the work experience for the global deskless workforce, which constitutes 80% of the world's employees. Their innovative business management platform simplifies team management for thousands of businesses, allowing them to focus on growth and operational efficiency. With a commitment to outstanding customer service and a collaborative work environment, Connecteam aims to provide essential tools for managers across various industries to effectively communicate and engage with their teams. The company values employee development and fosters a supportive culture, making it a dynamic place to work.

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