Enterprise Customer Success Manager - Remote

Overview

At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still.

In Short

• Lead strategic conversations with enterprise-level customers.
• Own the customer relationship from ramp to retention.
• Drive adoption, engagement, and account health.
• Partner cross-functionally with Sales, Product, and Support.
• Work with a supportive, collaborative team.
• Help shape Go1’s future in enterprise customer success.

Requirements

• 5+ years of experience in customer success or account management.
• Proven ability to manage large customer portfolios.
• Comfortable owning monthly cadence meetings and QBRs.
• Strong communicator in collaborative environments.
• Experience with Gainsight or similar CS platforms.
• SaaS or HR/L&D tech background is a strong plus.

Benefits

• Competitive incentive plan in addition to salary.
• Employee Stock Option Plan.
• Insurance benefits with generous premium coverage.
• Flexible approach to work.
• Monthly work from home or transport reimbursement.
• Unlimited access to the Go1 Learning Hub.
• Professional development fund.
• PTO + Wellbeing days.
• Wellness initiatives and an Employee Assistance Program.