Customer Adoption Manager - Remote

Overview

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.

In Short

• The Customer Adoption Manager (CAM) focuses on the entire customer journey from kickoff to adoption.
• Build and manage detailed project plans and drive strategic work-sessions.
• Facilitate change-control decisions and maintain project baselines.
• Lead customer kick-offs, quarterly business reviews, and workshops.
• Create Success Plans with measurable objectives for customer onboarding.
• Coordinate across various teams to clear blockers and align workflows.
• Monitor customer health and deliver insights on ROI.
• 5+ years of experience in Customer Success and/or Project Management.
• Strong communication skills and ability to translate technical details for executives.
• Remote-first work environment with flexible hours.

Requirements

• 5+ years in Customer Success and/or Project/Program Management.
• Proven track record of delivering multi-discipline projects on time.
• Fluent in production-builder workflows.
• Executive-level communication skills.
• Highly organized and proactive self-starter.

Benefits

• Competitive salaries with significant equity.
• Comprehensive medical, dental, and vision coverage.
• Unlimited PTO and meaningful maternity/paternity leave.
• Access to short and long-term disability plans and a 401K.
• Stipend to create an ideal home office.