Customer Adoption Project Manager - Remote

Overview

The Customer Adoption Project Manager at Diligent is responsible for leading customer adoption project teams to drive the adoption of GRC solutions while supporting business development activities.

In Short

• Act as a trusted advisor for customers.
• Manage projects to identify and mitigate risks.
• Mobilize resources for successful project delivery.
• Provide oversight during the implementation lifecycle.
• Partner with Product Managers to align customer expectations with product development.
• Collaborate with sales in pre-sales activities.
• Identify barriers to product adoption and develop strategies to overcome them.
• Develop training plans for professional growth.
• Maintain quality service standards.
• Coach and mentor team members.

Requirements

• 7+ years of experience in Audit, Compliance, or Risk Management.
• 2-4 years of experience running Risk or Compliance Programs.
• Experience managing large-scale technology implementations.
• Strong client management and business development skills.
• Effective persuasion and influence skills.
• Track record of successful project delivery management.
• Exceptional communication and presentation skills.
• Knowledge of business processes and problem-solving abilities.

Benefits

• Flexible work environment.
• Comprehensive health benefits.
• Generous time off policy.
• Wellness programs.
• Diversity and inclusion initiatives.