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Customer Adoption Manager - Remote

Posted 8 weeks ago
Customer Service
Full Time
USA
$55,400 - $69,300/year

Overview

As a Customer Adoption Manager, you will play a critical role in the post-sales customer journey, ensuring a smooth transition and successful onboarding for all new customers.

In Short

  • Manage the transition between Sales and Customer Success.
  • Gather comprehensive customer information.
  • Conduct platform demos and orientation calls.
  • Validate and adjust customer segmentation.
  • Audit customer progress through the adoption process.
  • Verify and validate key customer contacts.
  • Transition new customers to Customer Success Managers.
  • Foster collaboration with Customer Success Managers.
  • Assess customer health and address adoption challenges.
  • Drive measurable reductions in time to adopt.

Requirements

  • Experience in customer onboarding or success in a SaaS environment.
  • Strong communication and influencing skills.
  • Exceptional organizational skills and attention to detail.
  • Understanding of sales cycles in both start-ups and corporations.
  • Analytical mindset with data review capabilities.

Benefits

  • Competitive compensation and benefits.
  • Flexible working environment.
  • Opportunities for skill expansion.
  • Supportive and innovative team culture.
  • Commitment to diversity and inclusion.

G-P

G-P

G-P is a leading SaaS-based Global Growth Platform™ that empowers organizations to expand into over 180 countries efficiently, eliminating the complexities of establishing local entities. With a commitment to breaking down barriers to global business, G-P fosters a diverse, remote-first work environment that values innovation and collaboration. The company focuses on building exceptional global teams quickly, streamlining hiring, onboarding, and management processes to unlock growth potential. G-P is dedicated to creating opportunities for everyone, everywhere, and offers competitive compensation, professional development, and a mission-driven culture aimed at solving complex global workforce challenges.

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