Customer Adoption Manager - Remote

Overview

As a Customer Adoption Manager, you will play a critical role in the post-sales customer journey, ensuring a smooth transition and successful onboarding for all new customers.

In Short

• Manage the transition between Sales and Customer Success.
• Gather comprehensive customer information.
• Conduct platform demos and orientation calls.
• Validate and adjust customer segmentation.
• Audit customer progress through the adoption process.
• Verify and validate key customer contacts.
• Transition new customers to Customer Success Managers.
• Foster collaboration with Customer Success Managers.
• Assess customer health and address adoption challenges.
• Drive measurable reductions in time to adopt.

Requirements

• Experience in customer onboarding or success in a SaaS environment.
• Strong communication and influencing skills.
• Exceptional organizational skills and attention to detail.
• Understanding of sales cycles in both start-ups and corporations.
• Analytical mindset with data review capabilities.

Benefits

• Competitive compensation and benefits.
• Flexible working environment.
• Opportunities for skill expansion.
• Supportive and innovative team culture.
• Commitment to diversity and inclusion.