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Customer Retention Manager - Remote

Posted 11 weeks ago
Customer Service
Full Time
USA, Canada
$85,000 - $90,000/year
Customer Retention
Communication Skills
Negotiation Skills
Data Analysis
Problem-solving
Time Management
Customer Success Tools
B2B2C
Salesforce
Hospitality

Overview

The Customer Retention Manager at Owner.com will play a critical role in ensuring customers find value in the company's offerings, managing cancellation requests, and exceeding retention targets.

In Short

  • Manage incoming cancellation requests with a focus on retention.
  • Leverage communication and objection-handling skills.
  • Set up strategic follow-up calls with Customer Success Managers.
  • Collect actionable insights for cross-functional teams.
  • Thrive in a fast-paced environment.
  • Analyze customer data to identify trends and opportunities.
  • Collaborate with various teams to improve offerings.
  • Deliver a world-class customer experience.
  • Drive customer retention and reduce churn.
  • Influence product roadmap based on customer feedback.

Requirements

  • 2+ years in Customer Success or Account Management.
  • Proven success in account management or sales.
  • Experience with Customer Success tools like Salesforce.
  • Background in B2B2C, preferably in food/hospitality.
  • Commitment to personal growth and development.
  • Bonus: Experience working in a restaurant.

Benefits

  • Base salary of $85,000 - $90,000 plus equity package.
  • Comprehensive health coverage.
  • 100% remote workplace.
  • Unlimited PTO and additional perks.
Owner logo

Owner

Owner is a comprehensive platform designed specifically for restaurants to thrive in the digital landscape. It empowers restaurant owners to create their own websites, enhance online ordering capabilities, and effectively manage customer relationships. The company focuses on building a high-performing team dedicated to sales and business development, fostering a culture of continuous learning and collaboration. With a strong emphasis on customer-first sales strategies, Owner aims to drive success for its clients in the competitive restaurant industry.

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