Retention Manager - Remote

Overview

The Retention Manager at Influur is responsible for creating high-quality proposals tailored to client needs, ensuring alignment with brand strategies and campaign objectives while building strong client relationships.

In Short

• Develop retention strategies to maintain and grow client relationships.
• Collect and analyze client feedback for improvement.
• Build tailored proposals aligned with brand strategies.
• Collaborate with team members for optimal talent selection.
• Supervise campaign execution and ensure quality standards.
• Monitor campaign budgets for efficient spending.
• Track and report campaign performance with insights.
• Assist in organizing in-person events and activations.
• Act as a bridge between Campaign Managers and Account Coordinators.
• Provide feedback to enhance workflows and team efficiency.

Requirements

• Bilingual English/Spanish.
• 4+ years of experience in influencer marketing.
• Excellent time management skills.
• Strong interpersonal and communication skills.
• Strong negotiation skills.
• Proficiency in CRM software and tools such as HubSpot.
• Excellent presentation skills.
• Excellent customer service skills.
• Critical thinking and analytical skills.
• Passion for startups and desire to impact company growth.

Benefits

• Unique opportunities for professional and personal growth.
• People-oriented work environment.
• Collaborative leadership team.
• Innovative startup culture.