Customer Service Project Manager - Remote

Overview

This role involves managing customer service projects and leading teams of Customer Service Ambassadors in a fully remote environment, ensuring high service quality and continuous improvement.

In Short

• Manage project setup and implementation from start to finish.
• Lead, motivate, and develop remote teams of Customer Service Ambassadors.
• Analyze and monitor KPIs in customer service.
• Plan efficient use of personnel and technology.
• Ensure service standards through training and audits.
• Maintain and develop positive customer relationships.
• Create reports and analyses for management and clients.

Requirements

• Experience in project management.
• Strong leadership skills.
• Ability to analyze performance metrics.
• Experience in resource management.
• Knowledge of quality control processes.
• Excellent communication skills.
• Proficiency in reporting and analysis.

Benefits

• 100% remote work flexibility.
• Opportunity to work with modern technologies.
• Continuous development of team talents.
• High employee satisfaction.
• Engaging work environment.