Customer Service & Legal Project Manager - Remote

Overview

The Customer Service & Legal Project Manager will serve as the primary point of contact for clients, managing communications and overseeing legal case progress in the patent services industry.

In Short

• Serve as the primary point of contact for client inquiries.
• Handle inbound and outbound communications via phone, email, and online platforms.
• Oversee independent patent attorneys and ensure deadlines are met.
• Monitor legal case progress and follow up with attorneys.
• Utilize legal case management and CRM software.
• De-escalate and resolve complex client issues.
• Ensure compliance with legal policies and data security protocols.

Requirements

• 3+ years in a client-facing role in a legal firm.
• Strong project management skills.
• Proven conflict resolution experience.
• Excellent verbal and written communication skills.
• Experience with CRM and legal case management software.
• Analytical mindset for problem-solving.
• Strong organizational skills and attention to detail.

Benefits

• Opportunity to work remotely.
• Engagement with innovative patent services.
• Professional development in legal project management.