Customer Service Project Manager - Remote

Overview

As a key member of the PMO team, you will be responsible for project-management of the key Global Customer Support (CS) initiatives and work with relevant stakeholders to deliver value and enhance CS performance.

In Short

• Be the Go-to person in project managing a suite of Key Identified CS initiatives
• Track and drive timely execution of detailed Project Plan
• Identify/Track risks and issues
• Report progress of project status to leadership team
• Document all aspects of the projects
• Lead cross-functional team to improve CS processes

Requirements

• A recognised tertiary education with at least 4-6 years of experience in COO/ Project Management or Customer Service/ Operation environment
• Minimum 3 years of excellent project/ process re-engineering experience
• Bilingual in English and Chinese
• Strong MS Excel, PPT, visio and presentation skills
• PMP / PRINCE2 certified

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent
• Tackle unique, fast-paced projects
• Thrive in a results-driven workplace
• Competitive salary and company benefits
• Work-from-home arrangement