Customer Communication Coordinator - Remote

Overview

The Customer Communication Coordinator will be the primary point of contact for customers, ensuring clear communication and project updates throughout the project lifecycle.

In Short

• Serve as the main contact for customers from inquiry to project closeout.
• Provide regular updates and reassurance to customers.
• Manage inbound and outbound communication effectively.
• Coordinate project inspections and follow-ups.
• Maintain accurate records in the CRM.
• Ensure all project documentation is complete.
• Track job status and follow up on payment processes.
• No sales or estimating responsibilities.
• Work within a structured, process-driven environment.
• Support customers with high-volume communication.

Requirements

• Exceptional spoken and written English communication skills.
• Ability to manage high volumes of calls and messages.
• Reliable internet connection for VoIP calls.
• Strong organizational skills and follow-through.
• Confidence in making outbound calls.
• Experience in roofing or construction is a plus.
• Familiarity with CRM software preferred.
• Background in customer service is advantageous.

Benefits

• Opportunity to work in a supportive team environment.
• Flexible working hours within a structured schedule.
• Gain experience in the construction and customer service sectors.
• Work remotely from anywhere.