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Customer Adoption Team Manager - Remote

Posted 6 days ago
Customer Service
Full Time
UK

Overview

The Customer Adoption Team Manager will lead and develop a small team, ensuring performance targets are met while supporting enterprise account onboarding and managing complex queries.

In Short

  • Lead, coach, and develop a team of customer adoption managers.
  • Ensure performance targets are achieved.
  • Support the team with escalations for complex queries.
  • Manage enterprise account onboarding and early lifecycle.
  • Build strong stakeholder relationships.

Requirements

  • Experience in line management of at least 3 ICs.
  • Proven results in customer adoption or account management.
  • Strong stakeholder management skills.
  • Ability to thrive in data-driven environments.
  • Proven ability to execute strategic projects.

Benefits

  • £1000 annual development fund for personal goals.
  • Bi-weekly coaching for mental health support.
  • 25 days holiday plus UK Bank holidays.
  • 3 months fully-paid time off for new parents.
  • Energetic and passionate team environment.

Goodlord

Goodlord

Goodlord is a dynamic company dedicated to transforming the renting experience for tenants, landlords, and agents in the UK. With a mission to simplify and enhance the rental process, Goodlord has developed a platform that caters to the needs of the growing Generation Rent, which demands transparency and efficiency. The company has seen significant growth, now serving around 3,000 letting agents and employing over 350 passionate individuals. Goodlord fosters a supportive work environment, emphasizing personal and professional development, well-being, and inclusivity, making it a great place to work.

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