Contact Centre Agent - Remote

Overview

The Contact Centre Agent role involves providing exceptional customer service to tenants and landlords, working part of the week in the office and remotely for the remainder.

In Short

• Work in a fast-paced contact centre environment.
• Engage with tenants to help them secure their ideal homes.
• Utilize phone, live chat, and email to assist customers.
• Ensure accuracy in customer interactions and reporting.
• Meet and exceed performance targets.
• Initial training period in the office is required.
• Customer-centric approach is essential.
• Attention to detail is critical.
• Support customers with high levels of care.
• Opportunity for professional growth within the company.

Requirements

• Experience in a targeted contact centre environment.
• Ability to identify customer needs quickly.
• Strong attention to detail.
• Organizational skills and ability to prioritize tasks.
• Experience in conducting credit or ID checks is a plus.

Benefits

• Professional development opportunities.
• Well-being support through coaching sessions.
• Generous holiday allowance.
• Fully-paid parental leave.
• Dynamic and supportive team environment.