Claims Administrator - Remote

Overview

The Claims Administrator role is an exciting opportunity to join a growing Insurance Claims team, working partly in the office and partly remotely. You will play a key role in providing outstanding customer service and managing the claims process.

In Short

• Communicate resolutions between landlords, guarantors, letting agents, and tenants.
• Support all insurance aspects of the claims process.
• Oversee repayment arrangements following resolutions.
• Respond to inbound queries from stakeholders.
• Work in a dynamic and fast-paced environment.
• Collaborate with a growing team.
• Utilize various software packages effectively.
• Manage your own caseload and service levels.
• Contribute to the mission of providing the best renting experience.
• Participate in personal and professional development.

Requirements

• Experience in a process-driven, administrative environment.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and ability to prioritize tasks.
• Positive attitude and ability to work under pressure.
• Strong IT literacy, including familiarity with Salesforce and Microsoft packages.
• Experience in the lettings or insurance industry is a plus.

Benefits

• Annual development fund of £1000 for personal and professional growth.
• Bi-weekly mental health coaching sessions.
• 25 days holiday plus UK Bank holidays, increasing with tenure.
• Generous parental leave policy.
• Supportive and energetic team environment.