Fraud Agent - Fraud Contact Centre - Remote

Overview

Join our Contact Centre team as a Fraud Agent in our Credit Cards Department and make a real difference for our clients by ensuring service excellence and investigating potential fraud.

In Short

• Answer incoming calls from Visa and Mastercard credit card clients.
• Identify and analyze client transactions for potential fraud.
• Conduct investigations to mitigate fraud losses.
• Work independently in a private workspace.
• Maintain excellent call quality with a stable internet connection.
• Flexible availability for shifts including evenings and weekends.
• Document all actions and resolutions taken during investigations.
• Engage with clients to build long-term relationships.
• Collaborate with CIBC partners for data compilation and resolution.
• Embrace change and adapt to new tasks effectively.

Requirements

• Ability to work independently.
• Strong problem-solving skills.
• Excellent communication skills.
• Critical thinking and attention to detail.
• Experience in fraud prevention is an asset.
• Bilingual in French/English is an asset.
• Ability to adapt to changes positively.
• Wired internet connection with minimum speed requirements.
• Legally eligible to work in Canada.
• Willingness to participate in assessments and tests.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offerings and wellbeing support.
• Opportunities for personal and professional growth.
• Inclusive work environment that values diversity.
• Paid day off for personal growth (Purpose Day).
• Recognition programs for employee contributions.
• Access to innovative tools and technologies.
• Supportive workplace culture focused on teamwork.