Contact Center Representative (Bilingual - French and English) - Remote

Overview

As a Contact Center Representative at CIBC, you will be the first point of contact for clients with inquiries related to their credit cards, providing exceptional service and support while working remotely.

In Short

• Assist clients with credit card operations and inquiries.
• Engage clients and provide trusted advice.
• Work remotely with occasional on-site requirements.
• Flexible full-time shifts available.
• Strong focus on client engagement and problem-solving.
• Deep knowledge of CIBC’s credit card products.
• Fluency in French and English is required.
• Wired internet connection for remote work is necessary.
• Participate in a culture of trust, teamwork, and accountability.
• Career development opportunities and benefits offered.

Requirements

• Bilingual in French and English.
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a focus on client needs.
• Knowledge of CIBC systems and products.
• Ability to work flexible hours, including evenings and weekends.
• Reside within a 2-hour radius of CIBC's main office.
• Meet technical requirements for remote work setup.
• Legally eligible to work in Canada.
• Willingness to participate in assessments and skill tests.

Benefits

• Competitive salary and incentive pay.
• Comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• MomentMakers recognition program.
• Paid day off for personal growth (Purpose Day).
• Inclusive work environment promoting diversity.
• Opportunities for career advancement.
• Supportive team culture focused on client success.