Bilingual Contact Center Representative - Remote

Overview

The Bilingual Contact Center Representative will be responsible for conducting outbound survey calls, gathering member feedback, and accurately recording responses to enhance customer experience.

In Short

• Immediate availability required.
• Work remotely from the United States.
• Conduct outbound calls to gather member feedback.
• Achieve a target of 250 calls per day.
• Use structured questions to collect insights.
• Record data accurately in the contact center database.
• Identify urgent issues for follow-up assistance.
• Must have a Windows-based laptop/desktop with video capabilities.
• Available for a 9-hour shift with a one-hour break.
• Part of a healthcare information management company.

Requirements

• Bilingual proficiency required.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Experience in customer service preferred.
• Familiarity with data entry and recording.
• Must be eligible to work in the United States.
• Comfortable using technology for communication.
• Ability to manage time effectively.
• Detail-oriented with a focus on accuracy.
• Willingness to learn and adapt to new processes.

Benefits

• Competitive hourly rate.
• Flexible remote work environment.
• Opportunity to contribute to healthcare improvement.
• Supportive team culture.
• Training and development opportunities.
• Potential for career advancement.
• Access to company resources and tools.
• Health and wellness initiatives.
• Work-life balance support.
• Engagement in meaningful work.