Remote Contact Center Representative - IHA Scheduling Team

Overview

The Contact Center Representative for the IHA Scheduling Team will handle inbound and outbound calls to schedule health assessment visits while providing excellent customer service.

In Short

• Immediate availability required
• Hourly rate between $14 to $16
• Benefits include PTO, health, dental, vision, and more
• Working hours from 10 am to 7 pm PST
• Must have a Windows-based laptop/desktop with video-calling capabilities
• 2+ years of call center experience preferred
• Excellent communication skills required
• Ability to multitask and manage time effectively
• Engaging with customers to book appointments and address needs
• Training and learning opportunities provided

Requirements

• Eligibility to work in the United States
• 2+ years of call center experience
• Experience in outbound sales is a plus
• Outgoing personality and excellent communication skills
• Good time management and multitasking abilities
• Willingness to learn and grow
• Ability to handle customer complaints and provide solutions
• Proficiency in using software and databases
• Understanding of call center metrics
• Adherence to company policies and procedures

Benefits

• Paid Time Off (PTO)
• Health, dental, and vision insurance
• Group life insurance
• Short-term and long-term disability insurance
• Training bonuses available