Bilingual Call Center Representative – IHA Scheduling Team - Remote

Overview

The Bilingual Call Center Representative will handle inbound and outbound calls to schedule health assessment visits, ensuring excellent customer service and support.

In Short

• Immediate availability required.
• Hourly rate of $12-$15 based on skills and experience.
• Remote position based in Puerto Rico.
• Flexible shift hours from 08:00am to 06:00pm PST.
• 2+ years of call center experience preferred.
• Outgoing personality with excellent communication skills.
• Ability to multi-task and manage time effectively.
• Engage in active listening and problem-solving with customers.
• Utilize software and tools to assist in customer interactions.
• Participate in training and meetings as required.

Requirements

• Bilingual in English and Spanish.
• Experience in a target-driven call center environment.
• Strong communication skills with clear diction.
• Good time management and multi-tasking abilities.
• Willingness to learn and adapt.
• Must have a Windows-based laptop/desktop with video-calling capabilities.
• Eligible to work in the United States.

Benefits

• Work from home opportunity.
• Flexible working hours.
• Professional development and training opportunities.
• Supportive team environment.