Bilingual Medical Call Center Representative - Remote

Overview

The Medical Call Center Representative delivers excellent customer and patient service while educating the patient, focusing on customer care in the healthcare field.

In Short

• Remote position with flexible working hours.
• Handle high volumes of inbound and outbound calls.
• Schedule appointments and verify insurance information.
• Provide general Ophthalmic triaging for patients.
• Educate patients on office policies and procedures.
• Must be bilingual in Spanish.
• At least one year of medical scheduling experience required.
• Participate in staff meetings and training sessions.
• Ability to work independently and as part of a team.
• Must maintain confidentiality and handle protected health information.

Requirements

• High school diploma or GED required.
• Bilingual: Spanish required.
• Knowledge of medical practice procedures preferred.
• Proficient in telephone systems and electronic medical records.
• Ability to manage time effectively and adapt to changing conditions.
• Excellent communication and interpersonal skills.
• Ability to work a varying schedule including evenings and weekends.
• Must have a dedicated workspace free from distractions.

Benefits

• Health, dental, and vision insurance.
• Retirement plan with employer matching.
• Paid holidays and time off.
• Opportunity to work remotely.
• Training and development opportunities.