Bilingual Call Center Representative - Remote

Overview

We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in both Spanish and English. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience.

In Short

• Provide high-quality customer service in Spanish and English.
• Identify and resolve customer issues effectively.
• Maintain in-depth product knowledge.
• Document customer interactions accurately.
• Assist with product inquiries and promote services.
• Collaborate with team members to enhance service delivery.
• Participate in ongoing training sessions.
• Comply with company policies and maintain confidentiality.
• Meet performance goals and provide feedback for improvement.

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Previous experience in a call center or customer service role is a plus.
• Bilingual fluency in Spanish and English (written and spoken) is required.
• Strong communication and interpersonal skills.
• Ability to handle difficult customer interactions with patience and professionalism.
• Proficient in using computers and various software applications.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits

• Medical Insurance coverage begins after 30 days of full-time employment.
• Vision and Prescription coverage begins after 30 days of full-time employment.
• Dental Coverage begins after 30 days of full-time employment.