Call Center Representative - Remote

Overview

As a Call Center Representative, you will provide exceptional customer service to callers, assisting them with financial decisions and inquiries.

In Short

• Handle high-volume inbound phone calls from shareholders and financial professionals.
• Provide support and information about mutual funds and financial regulations.
• Research and resolve customer questions quickly across multiple systems.
• Demonstrate patience and empathy in challenging customer interactions.
• Work from home during the initial training period.
• Come into the office 2 days a month after training.
• No prior experience in investment management is required.
• Open to working overtime hours as needed.
• Build trust with customers through effective communication.
• Learn new concepts and provide real-time solutions.

Requirements

• Customer service experience in any industry.
• Tech-savvy with problem-solving skills.
• Ability to handle complex information.
• Strong communication skills.
• Willingness to learn and adapt.

Benefits

• Comprehensive training provided.
• Opportunity to launch a career in financial services.
• Flexible work environment.
• Supportive team culture.