Call Center Representative - Remote

Overview

At Mutual of Omaha Mortgage, we rely on knowledgeable professionals to interact with our valued customers who have expressed interest in our products and services. We’re looking for highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about playing an integral role in helping clients with their financial solutions.

In Short

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service
• Meet daily qualitative and quantitative targets for yourself and your team
• Previous outbound call experience required
• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills

Requirements

• Previous outbound call experience required
• Previous sales or customer service experience
• Desire to Succeed
• Motivated, Competitive, and Driven
• Great communicator and relationship builder
• Microsoft Office Proficient required

Benefits

• $20/hour + Bonus
• Work/Life Balance: 40 hours/week Monday – Friday
• Benefits: Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities