Call Center Representative - Remote

Overview

La Clinica de Familia (LCDF) is seeking a Call Center Representative to handle a large volume of calls regarding patient care needs, while adhering to the company's core values.

In Short

• Professionally respond to clinical, administrative, or access inquiries.
• Schedule appointments in a timely manner.
• Answer calls and request refills and referrals.
• Maintain a high level of customer service.
• Work independently and as part of a team.
• Handle multiple priorities in a high-pressure environment.
• Utilize excellent communication skills.
• Possibility of remote work after 90 days.
• Must pass a criminal background check.
• Bilingual English/Spanish preferred.

Requirements

• High school diploma or equivalent.
• Medical office experience preferred.
• Minimum of one year in a clerical position.
• Current driver's license and clean driving record.
• Excellent telephone voice and listening skills.
• Detail-oriented with strong problem-solving skills.
• Consistent attendance and stable work history.
• Strong typing and internet navigation skills.
• Ability to work in a high-volume environment.
• Previous customer service or call center experience is preferred.

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement