Call Center Representative - Remote

Overview

The Call Center Representative will provide courteous, prompt, and excellent member service by answering incoming calls and providing general account and loan information in a professional manner.

In Short

• Provide excellent member service and answer incoming calls.
• Practice Call Center Standards for all incoming calls.
• Suggest appropriate products and services to members.
• Initial training is in-person for 6-8 weeks.
• Telecommuting available after initial training.
• Work scheduled between Monday-Friday and rotating Saturdays.
• Meet average call volume goals and KPIs.
• Communicate with members through Chat on a rotating schedule.
• Support Clearview’s Commitment to Diversity, Equity & Inclusion.
• Handle other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of six months of similar or related experience required.
• Strong member service skills.
• Outstanding telephone communication and interpersonal abilities.
• Solid understanding of financial products and services.
• Skilled in building and enhancing relationships through sales and service.
• Proficient in computer applications.
• Strong analytical capabilities.
• Detail-oriented and flexible with working hours.
• Reliable with a strong attendance record.

Benefits

• Competitive pay rate of $19 per hour.
• Opportunity for telecommuting after training.
• Supportive work environment focused on diversity and inclusion.
• Training and development opportunities.
• Flexible working hours.