Bilingual FL Medicaid Call Center Representative - Remote

Overview

Join Humana's Member Calls Organization as a Bilingual FL Medicaid Call Center Representative, assisting Medicaid members with their healthcare needs while working from home.

In Short

• Work from home assisting Florida Medicaid customers.
• Handle up to 75 calls per day.
• Support Medicaid Outbound Call Campaign efforts.
• Must be bilingual in Spanish.
• Requires at least one year of customer service experience.
• Proficiency in Microsoft Office applications is necessary.
• Virtual training for the first 8 weeks.
• Flexibility to work various shifts after training.
• Monthly performance metrics must be met.
• Competitive salary and benefits offered.

Requirements

• Bilingual in Spanish.
• Minimum one year of customer service experience.
• Strong technical skills and ability to multitask.
• Excellent interpersonal skills.
• Must reside in the Eastern or Central Time Zone.
• Must have reliable internet connection.
• Ability to work an 8-hour shift between 7:45 AM - 8:00 PM Eastern time.
• Willingness to remain in the position for at least 12 months.
• Attendance during training is critical.
• Proficiency with multiple software systems.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance and other opportunities.