Medical Billing Representative - Remote

Overview

As the Medical Billing Representative, you will serve as the primary point of contact for patients reaching out to Brave Health with billing matters. The ideal candidate for this position is someone who is detail oriented, has exceptional customer service skills, and has a strong background in patient billing experience.

In Short

• Handle inbound and outbound calls regarding account status, billing discrepancies, and payment arrangements.
• Regularly contact patients to explain charges and assist them with understanding their insurance benefits.
• Manage escalation calls to ensure patient satisfaction.
• Work with medical insurance companies to resolve payment issues.
• Prepare, review, and transmit claims in accordance with payer regulations.
• Utilize online insurance and practice management systems for tasks.
• Collaborate with contracting and credentialing department for payor enrollment.
• Maintain accurate records of enrollment activities and payer fee schedules.
• Apply sound judgment in handling confidential information.
• Proficiency in Word, Excel, and practice management systems.

Requirements

• Bilingual in Spanish (preferred).
• Minimum one year of medical billing experience in a healthcare setting.
• Strong knowledge of medical billing, Medicaid, Medicare, and commercial insurance practices.
• Excellent oral and written communication skills.
• Ability to handle inbound/outbound calls in a fast-paced environment.
• Experience handling escalated calls and resolving billing discrepancies.
• Strong organizational skills with the ability to work independently.
• Effective problem-solving and analytical skills.
• Knowledge of HIPAA Privacy & Security regulations.

Benefits

• W2, Full-time hourly position.
• Monday - Friday schedule; No on-call or weekend shifts.
• Health, Dental, Vision Insurance benefits.
• Vacation, Holiday and Sick time.