Bilingual Contact Center Representative – IHA Scheduling Team - Remote

Overview

The Bilingual Contact Center Representative will handle inbound and outbound calls to schedule health assessment visits, providing excellent customer service and building relationships with clients.

In Short

• Immediate availability required.
• Must have a Windows-based laptop/desktop with video-calling capabilities.
• 2+ years of call center experience preferred.
• Experience in outbound sales is a plus.
• Excellent communication skills required.
• Ability to manage time and multitask effectively.
• Engage in active listening and respond to customer needs.
• Utilize software and tools to assist in customer interactions.
• Participate in training and meetings as needed.
• Adhere to company policies and procedures.

Requirements

• Bilingual in English and Spanish.
• 2+ years of call center experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with customer service software.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt.
• Good organizational skills.
• Availability for camera meetings.

Benefits

• Competitive hourly rate.
• Remote work flexibility.
• Opportunities for training and development.
• Supportive team environment.
• Health assessment scheduling experience.