Bilingual Contact Center Representative - Remote

Overview

The Bilingual Contact Center Representative will conduct outreach and follow-up with members regarding health assessments, ensuring they feel comfortable providing feedback.

In Short

• Immediate availability required
• Full-time and part-time shifts available
• Bilingual in Spanish and English is necessary
• Conduct outbound survey calls to members
• Gather insights on member experiences
• Accurately record responses and feedback
• Identify urgent issues for follow-up
• Must have a Windows-based laptop/desktop
• Remote work from the United States
• Part of a healthcare information management company

Requirements

• Bilingual in Spanish and English
• Eligible to work in the United States
• Ability to use a Windows-based laptop/desktop
• Video-calling capabilities required
• Strong communication skills
• Experience in customer service preferred
• Ability to accurately record and report data
• Flexibility to work various shifts
• Comfortable making outbound calls
• Detail-oriented for feedback collection

Benefits

• Work from home opportunities
• Flexible scheduling options
• Competitive hourly rate
• Supportive team environment
• Training and development provided
• Opportunity to impact member experiences
• Access to healthcare-related resources
• Potential for career growth within the company
• Engaging company culture
• Remote work flexibility