Bilingual Part-time Contact Center Representative - Remote

Overview

The Bilingual Part-time Contact Center Representative role involves conducting outbound survey calls to members and gathering feedback to enhance their experience.

In Short

• Part-time position with immediate availability
• Conduct outbound survey calls to members
• Gather insights on member satisfaction
• Record data accurately in the contact center database
• Bilingual in Spanish and English required
• Work remotely from anywhere in the United States
• Shift hours from 7:00 AM – 12:00 PM PST or 12:00 PM – 5:00 PM PST
• Requires a Windows-based laptop/desktop with video-calling capabilities
• Part of the Executive Support Department
• Hourly rate of $13

Requirements

• Bilingual in Spanish and English
• Eligibility to work in the United States
• Ability to conduct outbound calls
• Strong communication skills
• Experience in customer service preferred
• Comfortable using technology for data recording
• Ability to handle feedback effectively
• Attention to detail in data entry
• Experience with survey administration is a plus
• Availability for specified shift hours

Benefits

• Flexible part-time hours
• Remote work opportunity
• Competitive hourly wage
• Opportunity to gain experience in healthcare information management
• Supportive work environment