Contact Center Representative I - Remote

Overview

Join The Standard as a Contact Center Representative I, where you will enhance member experiences by providing personalized service and resolving inquiries in a fast-paced environment.

In Short

• Respond to a high volume of Contact Center inquiries.
• Enhance member experience and deepen understanding of products.
• Handle member transactions and conduct research.
• Utilize problem-solving skills for one-call resolutions.
• Manage escalations professionally with de-escalation techniques.
• Deliver personalized service (70% of time).
• Provide administrative support (10% of time).
• Participate in team huddles.
• Adapt to changing situations and member needs.
• Maintain a calm demeanor under pressure.

Requirements

• High school diploma or equivalent.
• 1+ years of customer service experience in a call center.
• Strong communication skills.
• Familiarity with computer and telecommunications technologies.
• Preferred: Experience with performance metrics.
• Preferred: Knowledge of Lean methodology for problem-solving.

Benefits

• A rich benefits package, including a 401(k) plan with matching contributions.
• An annual incentive bonus plan.
• Generous paid time off.
• Supportive management approach.
• Opportunities for career growth and advancement.
• Paid time off to volunteer.
• Employee giving program that double matches donations.
• Paid parental leave and adoption/surrogacy assistance.