Contact Center Representative I - Remote

Overview

The Standard is seeking a Contact Center Representative I to provide personalized service and support to members, enhancing their experience with our products.

In Short

• Respond to a high volume of Contact Center inquiries.
• Provide personalized and accurate information to members.
• Handle various member transactions and resolve issues.
• Utilize problem-solving skills for one-call resolutions.
• Conduct research and follow up on member issues.
• Participate in team huddles and provide administrative support.
• Work in a fast-paced environment.
• Adapt to changing situations and member needs.
• Maintain a calm demeanor under pressure.
• Contribute to a customer-first culture.

Requirements

• High school diploma or equivalent required.
• Minimum of 1+ years of customer service experience in a call center.
• Strong communication skills.
• Familiarity with multiple computer and telecommunications technologies.
• Experience with performance metrics preferred.
• Integrity in communication and service delivery.
• Strong problem-solving skills.
• Ability to multitask during calls.
• Initiative in improving overall satisfaction.
• Ability to manage escalations professionally.

Benefits

• Rich benefits package including medical, dental, vision, and 401(k) with matching contributions.
• Annual incentive bonus plan.
• Generous paid time off including holidays and wellness days.
• Supportive management approach and career growth opportunities.
• Paid parental leave and adoption/surrogacy assistance.
• Employee giving program that double matches donations.
• Competitive salary range.
• Work-life balance support.
• Drug- and alcohol-free work environment.
• Background investigation required for employment.