Contact Center Representative I - Remote

Overview

Join The Standard as a Contact Center Representative I to provide exceptional customer service and support to members, ensuring a positive experience with our products and services.

In Short

• Respond to customer inquiries with clear information about products and services.
• Research and resolve member issues, escalating when necessary.
• Ensure customer satisfaction through effective communication and follow-up.
• Collect and analyze customer feedback for process improvement.
• Support division projects related to customer service activities.
• Work in a fast-paced environment managing multiple tasks.
• Utilize various tools and systems to maintain service quality.
• Adapt to new processes and feedback effectively.
• Focus on delivering an excellent experience for members.
• Participate in an incentive program based on performance.

Requirements

• High school diploma or equivalent; Associate degree preferred.
• 2+ years of customer service or telephonic experience.
• Familiarity with company policies and service procedures.
• Strong communication and problem-solving skills.
• Experience in a contact center environment preferred.
• Proficiency with customer service technologies and systems.
• Ability to manage multiple tasks effectively.

Benefits

• Rich benefits package including medical, dental, and vision.
• 401(k) plan with matching company contributions.
• Generous paid time off, including holidays and wellness days.
• Supportive management approach with career growth opportunities.
• Paid parental leave and adoption/surrogacy assistance.
• Employee giving program that double matches donations.
• Competitive salary range based on education and experience.