Contact Center Representative I - Remote

Overview

The Contact Center Representative I is responsible for scheduling new patients for affiliated pain clinics and surgery centers, providing excellent customer service, and optimizing marketing strategies.

In Short

• Answer and schedule inbound calls from prospective patients.
• Make outbound calls to educate leads on treatment options.
• Register and schedule new patients, sending them necessary materials.
• Provide timely customer service and maintain operations.
• Optimize marketing strategies through creative thinking.
• Perform related duties as assigned.
• Maintain confidentiality regarding patient information.
• Work in a telecommute environment.
• High school diploma or GED required.
• Previous customer support experience preferred.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Able to resolve customer grievances.
• Knowledge of medical terminology and office ethics.
• Ability to learn new software.
• Ability to sit for long periods and communicate effectively.
• Physical ability to lift and move objects as required.

Benefits

• Equal opportunity employer.