Contact Center Representative - Remote

Overview

As a Contact Center Representative at Verisys, you will be the first impression of our organization, setting the tone for the client experience with high standards and integrity.

In Short

• Provide top-notch customer service in a fast-paced environment.
• Educate and assist customers and healthcare providers with Verisys services.
• Maintain high-performance metrics around quality and customer satisfaction.
• Make sound decisions while keeping customer and company interests in mind.
• Work independently to ensure fantastic service.
• Communicate effectively with internal and external customers.
• Respond promptly to incoming requests.
• Work a 4/10 shift with Fridays off.
• Must have 5G high-speed internet.

Requirements

• Ability to create the best customer experience possible.
• Excellent verbal and written communication skills.
• Organized and efficient in a fast-paced environment.
• Empathy towards customer concerns.
• Ability to meet strict attendance guidelines.
• Strong critical thinking skills.
• Highly organized with multitasking abilities.
• High School Diploma or GED required.
• Experience in healthcare or call center preferred.
• Bilingual Spanish/English is a plus.

Benefits

• $17 per hour.
• Amazing medical, dental, and vision plans.
• Generous Paid Time Off.
• 11 Company Paid Holidays per year.
• Short-Term and Long-term Disability & company paid Life Insurance.
• 401(k) Plan with generous Company Match.
• Tuition Reimbursement Program.