IT Helpdesk Technician - Remote

Overview

The Help Desk Technician will diagnose and resolve technical issues, ensuring smooth technology operations for employees in a hybrid work environment.

In Short

• Provide L2/L3 technical support for users and IT infrastructure.
• Respond to queries via phone, email, and ticketing system.
• Manage Active Directory, DNS, and DHCP services.
• Monitor firewalls and manage VPNs.
• Install and configure Windows/Linux OS.
• Troubleshoot hardware failures and coordinate repairs.
• Maintain antivirus solutions across all endpoints.
• Handle support tickets and maintain issue logs.
• Communicate with IT vendors and escalate ISP issues.
• Good understanding of AWS core services preferred.

Requirements

• Hands-on experience with Windows OS/Windows Server.
• Knowledge of Active Directory and Group Policies.
• Working knowledge of AWS services.
• Understanding of CI/CD tools.
• Familiarity with scripting (PowerShell/Bash).
• Awareness of IT security and user access control.
• Strong troubleshooting and communication skills.

Benefits

• Opportunity to work in a hybrid environment.
• Exposure to various IT tools and technologies.
• Professional growth and development opportunities.
• Collaborative work culture.