Contact Center Operations Representative - Remote

Overview

The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.

In Short

• Part-time position, 30 hours per week.
• Maintain high service level standards.
• Demonstrate quality decision-making skills.
• Ensure exceptional member and employee experience.
• Communicate effectively with members/employees.
• Adapt to a high-paced, ever-changing environment.
• Contribute to STCU's culture and strategic vision.
• Focus on personal development and training.
• Two years of customer service experience required.
• Proficient in MS Office programs.

Requirements

• High School Diploma or equivalent required.
• Minimum of two years customer service experience.
• Strong written and verbal communication skills.
• Bilingual abilities in Spanish preferred.
• Ability to operate a computer and related equipment.

Benefits

• Paid time off and 11 paid holidays.
• Medical, dental, vision, and life insurance.
• Flexible schedules and remote-work opportunities.
• Training and career development.
• 401(k) matching contributions.