Contact Center Operations Representative - Remote

Overview

The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.

In Short

• Maintain high service level standards by meeting or exceeding all service level metrics.
• Showcase strong decision-making skills in uncertain situations.
• Ensure exceptional member and employee experiences by addressing friction points.
• Communicate effectively through various channels with members and employees.
• Adapt to a fast-paced, ever-changing work environment.
• Contribute to the development of STCU's culture and strategic vision.
• Focus on personal development and continuous improvement.
• Two years of customer service experience required.
• Proficient in MS Office programs.
• Bilingual abilities in Spanish preferred.

Requirements

• High School Diploma or equivalent required.
• Minimum of two years customer service experience, preferably in a contact center environment.
• Proficient knowledge of MS Office programs including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Bilingual abilities, including ability to read, write, and speak Spanish fluently is preferred.
• Must be able to regularly talk, hear and operate a computer.

Benefits

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance.
• Flexible schedules and remote-work opportunities.
• Training and career development.
• Success sharing plan.
• 401(k) matching contributions.
• Tuition reimbursement.