HR Contact Center Representative - Remote

Overview

The HR Contact Center Representative is responsible for resolving employee inquiries and issues, utilizing contact center procedures and systems to provide effective solutions.

In Short

• Resolve employee inquiries and issues.
• Document inquiries in the case management application.
• Forward inquiries to specialists when necessary.
• Notify team members of knowledgebase updates.
• Identify unusual calling events and suggest improvements.
• Participate in special projects as needed.
• Foster open dialogue within the team.
• Exhibit exceptional communication skills.
• Adapt communication style to different customer groups.
• Demonstrate attention to customer concerns.

Requirements

• High School diploma or equivalent.
• Associates degree or equivalent in HR or related field preferred.
• One year or more experience in HR or Call Center preferred.
• Experience with case management systems preferred.
• Exceptional written and verbal communication skills.
• Ability to listen effectively to customer concerns.
• Ability to adapt communication style.
• Demonstrated attention to detail.
• Ability to work collaboratively in a team environment.
• Willingness to participate in special projects.

Benefits

• Opportunity to work in a hybrid environment.
• Professional development opportunities.
• Supportive team culture.
• Access to HR resources and training.
• Flexible work arrangements.