Universal Fraud Agent, Overnight, Bilingual - Remote

Overview

The Universal Fraud Agent will be responsible for identifying and investigating fraudulent activities related to client transactions, ensuring service excellence, and mitigating fraud losses for CIBC clients.

In Short

• Work remotely as part of the Fraud Contact Centre team.
• Conduct investigations on client transactions.
• Analyze and identify fraudulent activities.
• Collaborate with various departments to resolve fraud cases.
• Be available for overnight shifts.
• Fluency in French and English is required.
• Work independently in a secure workspace.
• Flexible hours between 9:00 PM to 8:00 AM.
• Meet productivity goals in a fast-paced environment.
• Utilize analytical skills for decision making.

Requirements

• Experience in fraud investigation or customer service.
• Strong analytical and decision-making skills.
• Ability to work independently.
• Knowledge of risk management principles.
• Excellent communication skills.
• Bilingual in French and English.
• Ability to meet technical requirements for remote work.
• Experience with COINS/ECIF, PRM, TSYS, and CRS is an asset.
• Strong teamwork and collaboration skills.
• Commitment to client service excellence.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Social recognition program.
• Opportunities for growth and development.
• Inclusive work environment.
• Flexible work arrangements.
• Support for career advancement.