Bilingual Telephone Banking Servicing Agent - Overnight - Remote

Overview

As a Bilingual Telephone Banking Servicing Agent, you will be the first point of contact for clients, providing exceptional customer service and support for their banking needs in a fast-paced environment.

In Short

• First point of contact for clients with banking inquiries.
• Work remotely with occasional on-site requirements.
• Full-time overnight position with flexible hours.
• Engage clients to enhance their banking experience.
• Listen and provide solutions based on client needs.
• Deep understanding of CIBC products to assist clients.
• Participate in a comprehensive training program.
• Fluency in French and English required.
• Work independently in a secure environment.
• Contribute to a culture of trust and teamwork.

Requirements

• Strong communication skills in both French and English.
• Ability to work independently and manage time effectively.
• Experience in customer service, preferably in a banking environment.
• Proficient in problem-solving and client engagement.
• Knowledge of banking products and services.
• Reliable wired internet connection with specified speed requirements.
• Ability to adapt to flexible working hours.
• Commitment to delivering exceptional client experiences.
• Willingness to comply with CIBC's work from home policies.
• Legally eligible to work in Canada.

Benefits

• Competitive salary and incentive pay.
• Comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Paid time off for personal development.
• Wellbeing support programs.
• Recognition through MomentMakers program.
• Opportunities for career growth and development.
• Inclusive work environment.
• Access to innovative tools and resources.