Telephone Banking Servicing Agent - Bilingual - Remote

Overview

The Telephone Banking Servicing Agent will serve as the first point of contact for clients, addressing their banking inquiries and providing solutions to enhance their financial success.

In Short

• Serve as the primary contact for banking inquiries.
• Work in a fast-paced environment.
• Resolve issues and identify opportunities for clients.
• Flexible working hours, including evenings and weekends.
• Remote work with occasional on-site requirements.
• Engage with clients to provide exceptional service.
• Utilize CIBC systems and products effectively.
• Understand client needs and recommend solutions.
• Participate in a culture of trust, teamwork, and accountability.
• Fluency in French and English is required.

Requirements

• Ability to work independently from home.
• Secure workspace with minimal distractions.
• Wired internet connection with specified speed requirements.
• Strong problem-solving skills.
• Knowledge of CIBC products and services.
• Client-focused mindset.
• Ability to engage and build trust with clients.
• Passion for learning and personal development.
• Commitment to inclusivity and accessibility.
• Legally eligible to work in Canada.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Generous vacation offering.
• Wellbeing support.
• Social recognition program.
• Paid day off for personal growth (Purpose Day).
• Supportive work environment.
• Opportunities for career development.