Credit Card Representative (Sales and Service Specialist) - Remote

Overview

As a Credit Card Representative at CIBC, you will be the first point of contact for clients, assisting them with their credit card operations and inquiries while providing exceptional customer service.

In Short

• Serve as the first point of contact for credit card clients.
• Assist clients with inquiries and operations related to their credit cards.
• Demonstrate strong communication skills in client interactions.
• Proactively suggest solutions to help clients achieve financial goals.
• Work independently as part of the Agent@Home program.
• Flexible working hours, including evenings and weekends.
• Engage with clients to provide trusted advice and support.
• Deep knowledge of CIBC's credit card products is required.
• Collaborate with other departments to assist clients effectively.
• Participate in a team-oriented environment focused on client success.

Requirements

• Strong client engagement and problem-solving skills.
• Ability to work independently in a remote setting.
• Excellent written and verbal communication skills.
• Understanding of CIBC's systems and products.
• Ability to work flexible hours, including evenings and weekends.
• Proven ability to connect with clients on a personal level.
• Wired Internet connection with specific speed requirements.
• Passion for helping clients and achieving financial goals.
• Commitment to CIBC's values of trust, teamwork, and accountability.
• Legally eligible to work in Canada.

Benefits

• Competitive compensation.
• Banking benefits and wellbeing support.
• Employee and family assistance programs.
• Opportunities for personal and professional growth.
• Access to innovative technological tools.
• Inclusive work environment that values diversity.
• Personalized recognition programs.
• Support for achieving work-life balance.
• Work with a team committed to client success.
• Engagement in community initiatives.